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9-1-1: Call if You Can, Text if You Can’t

Voice Calls to 9-1-1 Are Still the Best and Fastest Way to Contact 9-1-1

 Jefferson County 9-1-1 announced November 4, 2019 that it has begun accepting text–to–9-1-1 service for its territory—Unincorporated areas of Jefferson County, Brighton, Brookside, Cardiff, Center Point, Clay, Fairfield, Fultondale, Graysville, Kimberly, Lipscomb, Maytown, Morris, Mulga, North Johns, Pinson, Sylvan Springs, Trafford, Trussville, Warrior and West Jefferson. Wireless customers can now send a text (up to 140 characters) to 9-1-1 in an emergency. Text to 9-1-1 should only be used in an emergency situation, when placing a call is not possible: For instance, if the caller is deaf, hard-of-hearing, speech impaired, or when speaking out loud would put the caller in danger.

If there is an emergency and you are unable to make a call, remember these steps:

  1. Don’t text and drive
  2. In the first text message send the location and type of emergency.
  3. Text in simple words – Send a short text message without abbreviations or slang.
  4. Be prepared to answer questions and follow instructions from the 9-1-1 call processor.

Don’t Abuse 9-1-1—Text-to-9-1-1 service is ONLY for emergencies.

  1. It is a crime to text or call 9-1-1 with a false report. Prank-texters can be located.

The Text-to-9-1-1 service will have many challenges.

    1. A text or data plan is required to place a Text-to-9-1-1
    2. As with all text messages, messages to 9-1-1 may take longer to receive, may get out of order, or may not be received at all.
    3. If you do not receive a text response from 9-1-1, try to contact 9-1-1 another way.
    4. Photos and videos cannot be sent to 9-1-1 at this time.
    5. Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.
  • Voice Calls to 9-1-1 Are Still the Best and Fastest Way To Contact 9-1-1

Remember, Text-to-9-1-1 service is not available everywhere in AL and the U.S.



Job Announcement:

Jefferson County 9-1-1 Emergency Communications District is currently accepting applications for the position of Training Coordinator. Application, Job Description and Benefits package can be requested by emailing the Executive Assistant Inez Oden . If anyone has any questions, you may contact Executive Assistant Inez Oden at 205-783-1911 or Chief Operations Officer Lee Gaither at 205-783-1740. Applications and resumes must be received by close of business on Wednesday May 1, 2019.

Click the link below for more information

Job Announcement Training Coordinator



(L to R) Lee Gaither, Greg Barnett, Donnie West

At our January board meeting, Greg Barnett received a letter of commendation for his dedication and personal sacrifice toward his colleagues, and overall commitment to teamwork.




(L to R) Lee Gaither, Mike Kid, Blake Burns, Michael Talton, Sandy Raney and Donnie West

At our January board meeting, Mike Kid, Blake Burns, Michael Talton and Sandy Raney received a resolution letter for their part in rescuing an abducted Jefferson County citizen on December 24, 2018.




2nd Annual Pumpkin Decorating Contest 2018pumpkin 2018pumpkin1

Jefferson County 9-1-1 ECD hosted its annual Pumpkin Decorating Contest on October 31, 2018. The contest was open to all employees and each employee was allotted one entry. Employees were encouraged to be creative and utilize art, accessories, and carving creations. Director Howard Summerford served as the Contest Judge. The 1st place winner of the 2018 Pumpkin Decorating Contest was IT Manager Scott Sharpton. The 2nd place winner was Executive Assistant, Inez Oden.


Trussville Tribune October 18, 2018

Trussville resident selected for Leadership Achievement Award by the National Emergency Number Association

Posted by: Shaun Szkolnik Posted date: October 18, 2018

ORANGE BEACH — The Alabama chapter of the National Emergency Number Association (NENA) has honored Director Howard Summerford, of Jefferson County 9-1-1, by naming him the winner this year’s “Leadership Achievement Award”. Summerford is a Trussville resident.

Photo courtesy of the National Emergency Number Association

The honor was announced at the NENA annual conference, on Wednesday, in Orange Beach, Alabama.

The President of Alabama NENA, Charlie McNichol, said, “Director Summerford has worked hard to produce positive changes in 9-1-1 service for Jefferson County, this award is well deserved”.

Jefferson County 9-1-1 serves all incorporated areas and nineteen cities within Jefferson County. Approximately 485,000 calls are handled each year by a staff of 58 full-time and 12 part-time employees.

The National emergency Number Association is a national organization dedicated to improving 9-1-1 service through technology and training.




Certified Emergency Communication District Administrators (CECA).

We are proud to announce that Jefferson County 9-1-1 now has four Certified Emergency Communication District Administrators (CECA). This certification requires participants to successfully complete seven, twelve-hour courses (84 Total Hours) in subjects such as ethics, personnel management, finance, accounting, management, supervision, and others.



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National Night Out 2017

Jefferson County 9-1-1 enjoyed participating in the 34th Annual “National Night Out” event in Center Point August 1, 2017.   Tours of the Consolidated 9-1-1 Emergency Dispatch Center were provided to the public.

National Night Out is an effort focused on creating a partnership between neighborhoods and law enforcement to enhance safety and crime prevention. Visit the “National Night Out” website at  for information about this nationwide program bringing communities and law enforcement together across the country.





9-1-1 Board recognizes Dispatcher

Michael Kidd for outstanding performance during a critical call.  A letter of Commendation and a resolution honoring his service was presented to him at the February 8, 2017 board meeting.




Jefferson County 9-1-1 Dispatcher Named BREMSS “Dispatcher of the Year”

Sharon Belcher was recently named “Emergency Medical Dispatcher of the Year” for 2016 by the Birmingham Regional Emergency Medical Services System (BREMSS).  Sharon is one of the Sheriff’s Office employees who transitioned to Jefferson County 9-1-1 during the consolidation last year.

On the evening of August 21, 2016 she answered one of the most difficult calls to take.  It was a call from a mother stating her 1 month old infant was not breathing.  Sharon quickly and calmly walked the mother through CPR and within seconds the infant started crying and breathing again.  Sharon’s quick action, calm demeanor and well developed skills walked that young mother through good CPR and that baby’s life was saved.  Steven Webb, Chief Operations Officer is pictured with Sharon accepting the award.


Center Point Fire announces ISO Community Fire Protection Classification

By Megan Miller, Editor

CENTER POINT – The Center Point Fire District announced their new ISO Community Fire Protection Classification on Thursday.

The Center Point Fire District Board of Trustees, Jefferson County Commissioners, Jefferson County 911 Director and the mayors from Center Point, Clay and Center Point Fire Pinson, as well as city council members, all attended the event Thursday morning. Past and present employees of the Fire District were also in attendance.

According to Fire Chief Donnie West, the new Public Protection Classification plays an important role in the underwriting process for insurance premiums.

“This could positively impact both homeowners and commercial investors that utilize the PPC grading schedule for insurance coverage,” West said in a press release.

For the community, this means that the areas of Jefferson County that are served by the Center Point Fire District have the best available fire suppression protection, according to national standards on personnel, training, water supply, equipment, response times, organization and communication.

In 2015, only 132 fire departments achieved an ISO Class 1 rating, out of more than 48,000 that were evaluated. This means the Center Point Fire District is now included in the top 1 percent of fire suppression organizations in the United States. Additionally, there are four ISO Class 1 fire departments in Alabama, but Center Point Fire District is the only district to hold an ISO Class 1 rating.

001   Commissioner Knight  Sheriff Hale    Chief Sivley     Agency LOGO   012-1         013   Director Summerford

Trussville Tribune Article Dedicates New 9-1-1 Center

WIAT 42 NEWS 9-1-1 Center Opens in Center Point




New 911 system to connect Jefferson County fire departments

New 9-1-1 Center in Jefferson County to reduce response times

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First Call 10/7/2014 @ 1452

First Call 10/7/2014 @ 1452

First Call 10/7/2014 @ 1452

First Dispatch 10/7/2014 @ 1452



For further information contact:

Howard Summerford, Director

Email at

Call at 205-783-1911